Privacy Policy
Prego is committed to protecting your privacy and looking after your personal information responsibly.
This Privacy Policy explains how we collect, use and protect personal information when you visit our website, make a booking, sign up to our newsletter, contact us, buy a voucher, place a click and collect order, or otherwise interact with us.
1. Who we are
This website is operated by Prego, an Italian restaurant based at:
Prego
7 North View
Westbury Park
Bristol
BS6 7PT
Telephone: 0117 973 0496
Email: info@pregobar.co.uk
Website: pregobar.co.uk
For the purposes of UK data protection law, Prego is the data controller for the personal information we collect and use.
If Prego is operated by a limited company or another legal trading entity, the legal business name should be inserted here.
2. What personal information we collect
The personal information we collect depends on how you interact with us.
When you make a booking
Bookings are managed through ResDiary. When you make a booking, we may collect or receive information such as:
- your name
- email address
- telephone number
- booking date, time and party size
- any special requests you provide
- dietary requirements, allergies or accessibility requests, where you choose to tell us
- booking history
- marketing preferences, where applicable
- payment or card guarantee information, where applicable
Please do not include sensitive information in a booking request unless it is relevant to your visit, for example allergy, dietary or accessibility information.
When you contact us
If you contact us by phone, email, social media or through the website, we may collect:
- your name
- email address
- telephone number
- your message
- any other information you choose to provide
We use this information to respond to your enquiry and manage our relationship with you.
When you sign up to our newsletter
If you sign up to our newsletter, we may collect:
- your email address
- your name, if provided
- your marketing preferences
- information about whether you open or interact with our emails, where provided by our email marketing platform
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us.
When you buy vouchers
Voucher purchases are handled through our online voucher provider. When you buy a voucher, information may be collected to process your order, take payment, deliver the voucher and provide customer support. This may include your name, contact details, recipient details, delivery details, personal message and payment-related information.
We do not normally see or store your full card payment details. These are handled by the relevant payment provider.
When you use click and collect
If you place a click and collect order online or by phone, we may collect information needed to process the order, such as:
- your name
- contact details
- order details
- collection time
- payment information, where applicable
When you visit our website
When you visit our website, we may automatically collect technical information such as:
- IP address
- browser type and version
- device type
- operating system
- pages visited
- time spent on pages
- referral source
- approximate location
- cookie preferences
We use this information to keep the website working, understand how people use the website and improve the website.
3. How we use your personal information
We use your personal information for the following purposes:
| Purpose | Lawful basis |
|---|---|
| To manage restaurant bookings | Contract / legitimate interests |
| To respond to enquiries | Legitimate interests |
| To provide food, drink and hospitality services | Contract / legitimate interests |
| To record dietary, allergy or accessibility requests | Consent / vital interests / legitimate interests, depending on the circumstances |
| To process click and collect orders | Contract |
| To process voucher purchases | Contract |
| To send booking confirmations and service messages | Contract / legitimate interests |
| To send marketing emails where you have signed up | Consent |
| To improve our website and services | Legitimate interests |
| To use Google Analytics, where accepted through cookie consent | Consent |
| To comply with legal, tax or accounting obligations | Legal obligation |
| To protect our business, staff, customers and website | Legitimate interests / legal obligation |
Where we rely on legitimate interests, we only use your information in ways that are reasonable and expected, and we balance our interests against your privacy rights.
4. Bookings through ResDiary
We use ResDiary to manage online restaurant bookings.
When you make a booking through ResDiary, your personal information is processed so that your booking can be made, confirmed and managed. ResDiary acts as a service provider that processes booking information on behalf of the restaurant.
ResDiary may also use cookies and similar technologies as part of the booking process. These may be needed to make the booking system work properly, maintain your booking session, help with security, remember choices, or support payment/card guarantee functions where applicable.
You should also review any privacy and cookie information shown during the ResDiary booking process.
5. Cookies and Google Analytics
Our website uses cookies and similar technologies. Cookies are small files placed on your device when you visit a website.
Some cookies are necessary for the website to work properly. Others, such as analytics cookies, help us understand how visitors use the website.
We use Google Analytics to help us understand website traffic and improve the website. Google Analytics may collect information such as:
- pages visited
- how long visitors spend on the website
- how visitors arrived at the website
- browser and device information
- approximate location
- interactions with the website
Google Analytics uses cookies such as:
| Cookie | Purpose | Typical expiry |
|---|---|---|
| _ga | Used to distinguish visitors | Up to 2 years |
| _ga_XXXXXXXXXX | Used to persist session state | Up to 2 years |
Analytics cookies should only be used where you have accepted them through the website’s cookie consent controls.
You can also control or delete cookies through your browser settings. Blocking some cookies may affect how parts of the website work.
6. Newsletter and marketing
We only send marketing emails if you have signed up or otherwise given us permission to do so.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at info@pregobar.co.uk.
We do not sell your personal information to third parties for marketing.
7. Social media
Our website may link to our social media pages, including Facebook, Instagram and X/Twitter.
If you interact with us through social media, the relevant social media platform may process your personal information according to its own privacy policy. We are not responsible for how those platforms use your information.
8. Who we share your information with
We may share personal information with trusted service providers where necessary to run our business and provide our services, including:
- ResDiary, for online bookings
- voucher and gift card providers
- payment processors
- website hosting and maintenance providers
- email and newsletter platforms
- analytics providers, including Google Analytics
- professional advisers, such as accountants or legal advisers
- regulators or authorities, where required by law
We only share personal information where necessary and we do not sell your personal information.
9. International transfers
Some of the service providers we use may process information outside the UK.
Where this happens, we expect appropriate safeguards to be in place, such as UK-approved contractual protections or other lawful transfer mechanisms.
10. How long we keep your information
We only keep personal information for as long as necessary.
Typical retention periods are:
| Type of information | Typical retention period |
|---|---|
| Booking information | Up to 3 years, unless needed for a dispute, complaint or legal reason |
| Enquiries | Up to 2 years |
| Newsletter data | Until you unsubscribe or withdraw consent |
| Voucher purchase information | Up to 10 years, where needed for voucher validity, accounting or legal reasons |
| Order and payment records | Up to 6 years, where required for tax/accounting purposes |
| Website analytics data | According to our Google Analytics settings |
| Cookie consent records | For as long as needed to evidence and manage cookie preferences |
We may keep information for longer if required by law or where necessary to deal with a complaint, legal claim or business record requirement.
11. How we protect your information
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure or alteration.
However, no website or online service can be guaranteed to be completely secure. Please take care when sending information online and avoid sending unnecessary sensitive information by email.
12. Your rights
Under UK data protection law, you may have rights including:
- the right to access your personal information
- the right to correct inaccurate information
- the right to request deletion of your information
- the right to restrict how we use your information
- the right to object to certain processing
- the right to data portability, in some circumstances
- the right to withdraw consent where we rely on consent
You also have the right to object to direct marketing at any time.
To exercise your rights, please contact us at:
We may need to confirm your identity before responding to your request.
13. Complaints
If you have a concern about how we use your personal information, please contact us first so we can try to resolve it.
You also have the right to complain to the UK data protection regulator:
Information Commissioner’s Office (ICO)
Website: ico.org.uk
Telephone: 0303 123 1113
14. Links to other websites
Our website may link to third-party websites, including booking, voucher, newsletter, social media or payment services.
Those websites have their own privacy and cookie policies. We are not responsible for the privacy practices of third-party websites.
15. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will be published on this page.